Value
Business activity
Activities Of Call Centres overview
A concise sample of services and capabilities associated with the recorded NIC activity.
Company profile
Company overview
Activities Of Call Centres
EKAMDARSH SERVICES PRIVATE LIMITED is a registered company in haryana. Its recorded business activity is activities of call centres.
Status: Active • Registered: 2024-04-11 • NIC: 82200
Value highlights
Core business strengths that make delivery reliable and buyer-ready.
Value
Integrated tech-enabled contact centre platform with omnichannel routing, CRM integration, and real-time analytics to optimize service levels, reduce handling times, and support logistics and supply chain communications.
Value
Scalable workforce and compliance framework including trained agents, quality assurance, data protection protocols, and peak-capacity surge teams to support enterprise-grade service for manufacturing, logistics, and tech operations.
Capabilities
Execution capabilities across agronomy, logistics, reporting, and partnerships.
Capability
Multilingual inbound and outbound voice services, email and chat support, and scheduled follow-ups tailored for corporate and manufacturing clients in Haryana NCR.
Capability
CRM and ERP integrations, API-based data exchange, and real-time dashboards for SLA monitoring, workforce management, and performance reporting.
Capability
Compliance and security: secure data handling, consent management, PCI and GDPR-aligned controls where applicable, plus industry-specific script governance and audit trails.
Capability
Flexible staffing models with onshore agent pools, remote-enabled teams, and rapid scale-up plans for seasonal or project-driven spikes.
Activities Of Call Centres offerings
Signature offerings across the supply chain.
Outbound Customer Experience Desk
Scalable outbound calling operations tailored for Haryana NCR enterprises, focusing on customer retention, account recovery, and product outreach. Operators work from secure facilities with multilingual capabilities including Hindi, English, and regional languages, using CRM-integrated workflows and predictive dialing to improve contact rates and shorten campaign cycles.
Inbound Support and Helpdesk Services
24/7 inbound contact centre services handling technical support, order inquiries, and service escalations for B2B and B2C clients. Trained teams follow SOPs for incident triage and escalation, with average handle time targets, first-call resolution protocols, and SLA reporting tied to contract KPIs.
Omnichannel Contact Centre Platform
Integrated voice, email, chat, and social messaging operations with unified agent desktop, workforce management, and quality assurance modules. Offers analytics dashboards, speech analytics for compliance, and real-time routing to reduce wait times and improve resolution consistency for logistics and manufacturing partner accounts.
Services and capabilities
Operational services built for compliance and scale.
Inbound & Outbound Voice Services
End-to-end voice services including customer support, lead qualification, tele-sales, and proactive notifications. Agents follow documented SOPs and use quality-monitoring tools to meet KPIs such as AHT, FCR, and CSAT relevant to corporate and logistics clients.
Primary call centre offering under NIC 82200
Non-Voice Support & Back Office
Email, chat, document processing, claims handling, and data entry services with SLA-based SLAs. Processes are designed for high-volume transactional throughput for manufacturing suppliers and logistics providers, with encryption and role-based controls for sensitive data.
Complementary administrative support services aligned to Division 82
Process Automation & Analytics
Robotic process automation, AI-assisted triage, and dashboarding to reduce manual effort and provide actionable insights. Implementation includes ROI projections, phased deployment, and governance structures to support scalable operations across Haryana NCR industries.
Technology-enabled enhancement to call centre activities and administrative services
Company registration details
Performance data and compliance snapshots.
| CIN | U82200HR2024PTC120685 |
| Company status | Active |
| Registration date | 2024-04-11 |
| Company class | Private |
| Company category | Company limited by shares |
| Company sub-category | Non-government company |
| Listing status | Unlisted |
| Registrar of Companies | ROC Delhi |
| Registered state | haryana |
| NIC code | 82200 |
| Recorded business activity | Activities Of Call Centres |
Performance indicators